How do I claim under the guarantee? 13 November 2019 11:55 You would need to contact the seller in the first instance. If the product was purchased from us, please submit a claim. Related articles Do I need my receipt to make a claim on the guarantee? How do I know if my product is covered by the guarantee? What will void the guarantee on my cookware? How long will it take for you to asses my guarantee claim? How can I return my item? Can I drop it off?