How do I claim under the guarantee? 19 November 2021 17:00 Updated You would need to contact the seller in the first instance but if the product was purchased from us, then please contact us. Related articles Do I need my receipt to make a claim on the guarantee? How do I know if my product is covered by the guarantee? Will anything void my guarantee? How long will it take for you to asses my guarantee claim? How can I return my item? Can I drop it off?