How do I claim under the guarantee? 19 November 2021 17:00 Updated You would need to contact the seller in the first instance but if the product was purchased from us, then please contact us. Related articles How do I know if my product is covered by the guarantee? Will anything void my guarantee? Still need help? Contact us. How long will it take for you to asses my guarantee claim? How can I return my item? Can I drop it off?